Thursday, November 12, 2009
This blog is about customer service and the telephone company. When I say
the telephone company I mean that former monopoly that once provided everyone
with Plain Old Telephone Service, also known as POTS.
Almost every POTS company was a monopoly at one time. Most were owned by the state
Their motto could have been: "Telephone service, NOT customer service".
As a business model, this worked for almost 70 years.
Monday, October 26, 2009
Almost 2 weeks ago I received a phone call on my cellphone. It was someone from KPN. He informs me that a letter was sent to me on October 14th that noted the €50 credit and he asked if had I received it.
I pause for a moment. "But that's today, and it's 11:00 in the morning. The
Dutch mail service is not that good".
Monday, September 28, 2009
I have spent most of the weekend attempting to configure this KPN modem
so my home web server works. I have managed to activate the English
menus and found the right place to switch on the required port, but it
does not seem to work.
I have searched on the internet. Almost everything I find is in Dutch, so I can't
be sure, but I'm left with the impression others have this problem and are anxious
for an answer.
I phone KPN technical assistance again for help. Since my home phone works now,
KPN customer service is only €6/hour, a 91% discount from before.
This is almost soothing.
Friday, September 25, 2009
I have not heard from KPN for 2 days now, either by phone or email,
and it comes as no surprise.
I ask another neighbour if I can use his phone because
I have to a call another 900 number. I phone Ziggo, the old service provider, and
ask beg them to take me back.
I say mea culpa 3 times. I offer the email address of my first born son. I just
want any phone service now, even one available only most of the time.
The soonest Ziggo would accept us back is October 1. I thank them for their
offer but decline. I am defeated. I have no choice but to wait.
Monday, September 14, 2009
I have waited until Monday to call the phone company to complain that we have
no service. I have a cellphone, fully charged, with a new SIM card,
fully activated. I have credit. Nothing is going to stop me now!
So I phone the 900 pay-per-minute number for KPN customer service.
Prior to connecting you to a toll number in Holland, a message plays that informs
the caller of the toll charge. Like I have said, mijn Nederlands is niet zo goed.
I only caught part of this toll message, which seemed far more complicated than usual.
Whatever, I'm mad as hell and I'm not going to take it anymore.
Saturday, September 12, 2009
It is the day after KPN, the telephone company, was supposed to install our new
home phone service. Our previous service was with Ziggo, our cable TV/Internet provider. We had problems with the Ziggo phone service, so we decided to switch.
Yesterday, at about 1:00pm, our Ziggo phone stopped working, as
expected. But no one from KPN ever showed up. Now we have no dial tone. If
anyone attempts to call us, it just rings busy.
The new KPN phone line is not working. I have connected all the equipment according
to the instructions. Lights that are supposed be ON do not light up.
Friday, September 11, 2009
I received a letter notifying me that the efforts by KPN to
transfer my phone number from Ziggo, my current phone provider,
have failed, and that I will have to deal with the number transfer myself.
They have provided me with a form to send to my current internet provider
along with the addresses of the six other (count 'em) service providers
in Den Haag. I am impressed with the selection. I am not impressed that
I have to do this myself.
I contact Ziggo (another 900 toll number) and made arrangements
to transfer our phone number to KPN. Ziggo will be providing us with internet
service till September 30, which gives us a 3 week overlap. Since we are
paying both Ziggo and KPN for internet, this wipes out ½ the money
I saved switching to a new provider. Stupid.
Wednesday, September 9, 2009
Whoa, it'e been awhile since the last update here. Here are some excuses:
We went to Costa Rica and Guatamala for 3 weeks. We have also have
had many visitors, which always makes for a busy time. Currently we have my
youngest son staying with us and enjoying some fijn Holland hospitality.
Monday, August 17, 2009
When we moved to the Netherlands two years ago, we had the option of signing up for phone, internet and TV from a single supplier. There were lots of choices for this. We selected a local cable TV company.
The technician arrived within a few days of us moving in and connected the cable to get the TV working. We also received a set top box called a Humax for our TV.
The internet kit arrived in the mail. Although the instructions were all in Dutch, there were good illustrations and in about 45 minutes, we were up and running with phone, internet and TV.
Monday, July 27, 2009
July 3 - 27, 2009
The Reluctant Traveler embarked on a trip to Central America in July 2009 as the trusty side kick and porter to Lady J.
The trip lasted 3 weeks and we visited the countries of Guatemala and Costa Rica. Although the two countries are less than 900 km apart, they are separated by 3 other countries - Honduras, Nicaragua and El Salvador. Central America is a poor cousin to it's northern neighbours and european cousins, but the difference between Costa Rica and Guatemala is stark.
Pages